Job Description
Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you're a high-energy, ambitious leader in your profession, we want to speak with you!
Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.
Position Overview:
The Sr. Manager of IT Infrastructure will design and implement changes to IMAGE Skincare's Infrastructure systems in support of key business objectives and mission critical functional areas such as supply chain, fulfillment, sales, ecommerce, customer service, and accounting/finance. The position designs, develops, maintains and supports changes to the Image Skincare infrastructure platforms, including data center, network, servers, end user computing, service desk, collaboration platforms, and information security systems. This technical management position will be responsible for ensuring the systems support business objectives, run seamlessly, process data accurately, have adequate capacity, perform well, and are maintained and secured to current technology standards. The Sr. Manager IT Infrastructure will be a member of Image Skincare's Information Technology team and will work closely with internal stakeholders, external vendors, and service providers.
Responsibilities:
- This position will manage IT infrastructure and security service providers and ensure objectives are met regarding service levels, standards, financials and information security.
- Act as the single point of contact for all infrastructure and information security projects, operations, and support. Scope includes End User Services (endpoints, collaboration, help desk, phones, productivity suite), Data Center, Network (voice and data), Servers, Business Continuity and Information Security.
- Actively manage the Managed Service Providers responsible for the underlying technologies, operations, and projects. Ensure adherence to standards, report on KPIs and project progress.
- Interface with internal stakeholders, IT, and technical service providers to define scope and requirements, design system changes, estimate level of effort, develop and implement projects according to scope, budget and timeline.
- Maintain awareness of current technology standards, releases, and emerging trends in Networking, End User Computing, Server Administration, Collaboration and Information Security.
- Evaluate requirements and design appropriate infrastructure solutions to business problems.
- Promote changes from non-production environments to production, following documented change management policy and standards.
- Provide end user support to over 200 internal users in key departments.
- Publish monthly KPI reports on service desk tickets, SOC incidents, change requests, security training, etc.
- Maintain system and operational documentation for all infrastructure components. Assist user departments with input to their Standard Operating Procedures.
- Develop and publish end user documentation and how-to instructions and FAQs.
- Evaluate, configure, implement and document new business features to support internal stakeholder business requirements. Assist end users in adopting changes.
- Upgrade, patch, maintain, support, backup, archive and refresh infrastructure, endpoint and security components. Verify and report on routine system maintenance procedures to ensure business continuity and security.
- Perform capacity planning for infrastructure, factoring in growth projections based on anticipated future business demand.
- Monitor system performance and provide performance metric reporting to ensure processing is within targeted performance levels.
- Evaluate, test and implement infrastructure software maintenance releases and security patches according to vendors' system maintenance guidelines.
- Evaluate compatibility of new releases with existing integrated systems and extensions.
- Research and resolve infrastructure issues with data processing, performance, and accessibility.
- Participate in infrastructure roadmap development to include cloud hosting and management tools.
- Maintain awareness of current security best practices and proactively implement security standards to comply with evolving regulations and best practices.
- Work remotely as required, maintaining a positive, collaborative and professional approach, working with team members and independently.
- Attend physical meetings at Image Skincare offices periodically. Candidates should expect to be on-site at least once per month if working primarily remotely.
- After hours and on-call work may be required for upgrades, deployments, and support activities.
Qualifications:
- Bachelor's Degree in Computer Science or related field.
- 5+ years of IT infrastructure and security management experience.
- ITIL and CISSP certifications are a plus. Microsoft and Network certifications are a plus.
- Experience with auditing and security / privacy regulations such as PCI-DSS, CCPA, GDPR, SOX, etc. Experience with information security frameworks, such as NIST.
- Strong management and leadership skills in driving results.
- Strong business acumen with the ability to understand the cross-functional impact of business processes in manufacturing, supply chain, sales, customer service, finance, and ecommerce.
- IT project management experience a plus – assess, analyze, design, plan, execute, test, deploy and support new system capabilities.
- Prior experience administering, configuring, and upgrading Windows-based endpoints and servers in a Microsoft-based platform landscape, including Active Directory, Sharepoint, Office 365 and Teams components.
- Experience with standard IT processes, including Agile, SDLC, Project Management, and ITIL processes.
- Desire to continuously learn and stay current with industry developments and trends.
- Strong cross-functional collaboration skills and the proven ability to work effectively with numerous stakeholders and contributors, both internally and externally.
- Excellent written and verbal communication skills across both business and technical audiences.
- Exceptional time management and organizational skills.
- Results oriented, with astute attention to detail and accuracy.
- Strong problem solving, analytical and critical thinking skills, with an ability to mitigate risk, communicate effectively, and facilitate problem resolution.
- Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment.
- Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook).
- Must be able to work effectively in a fast paced, dynamic, high energy environment.
Benefits Available:
6 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)
