ESTHETIC CARE CENTER

MY ACCOUNT

By creating an account you'll gain insider access to new product launches, exclusive shopping offers, order history, and much more. Start here.

If you receive a message that your email address is not valid in our system, this means that you do not yet have an account online. This is possible even if you've placed orders or received our email newsletters in the past. Creating an account online is optional. If you like to create an account, Start here.

Don't worry, if you have an active account and your email is recognized in our system, you can request your password by navigating to the My Account Page, and then clicking on the "Forgot Password" link located under the "Returning Customers" section.

You can update your account information by Clicking Here or you can call one of our esthetic care representatives at 1-855-791-5800.

To change the address associated with your autoship replenishment service, please call one of our esthetic care representatives at 1-855-791-5800.

To receive special offers and exclusive tips from our company and our esthetic care community, subscribe to our newsletter. Clicking here to subscribe.

To unsubscribe from our email newsletter, simply click the unsubscribe link at the bottom of any IMAGE Skincare email.

MY ORDERS & RETURNS

Orders are typically processed and shipped within 2 business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Registered users may also login to 'My Account' to view order status and history.

Once an order is placed online or by phone, there is usually less than an hour after that point that we can access your order to cancel it and/or remove items. To request to cancel an order or make an adjustment, please call 1-855-791-5800 within one hour of placing your order so an esthetic care representative can help.

If you receive a damaged or defective item, we will be happy to send you a new product, simply call or email esthetic care representative support. To speak with a IMAGE Skincare esthetic care representative, call 1-855-791-5800. Monday thru Friday: 8:30AM - 8PM EST. Email a IMAGE Skincare esthetic care representative, contact customercare@imageskincare.com.

First check on your front or back porch or perhaps a neighbor's house, sometimes the carrier may leave hidden as to prevent your package from being stolen. If you have tried that and can't locate your package please contact our esthetic  care center at 1-855-791-5800 for assistance with your missing package.

Please contact the carrier directly to have your package either held or redelivered to another address. You can log into your IMAGE Skincare account to locate the tracking information for your order. If your order is being delivered by FEDEX you can sign up for text alerts for your specific order by selecting the track your package link.

You can log into your IMAGE Skincare account to locate the tracking information for your order. If your order is being delivered by FEDEX you can sign up for text alerts for your specific order by selecting the track your package link. Please contact the carrier directly to have your package either held or redirected to another address. 

We are currently do not accept back orders for out of stock items.

You can log into your IMAGE Skincare account and go to my order history. Locate the order you are looking for an select print.

Returns are accepted within 30 days of receipt.

Any product issues must be reported within 14 days of shipping.

* Returns must include all products shipped, including any gift with purchase, promotional products or samples.

We will refund the purchase price paid for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.

In the event that you return part of a kit, we will refund the portion of the purchase price allocable to the product you are returning.

We cannot accept returns on products that have been heavily used.

Original shipping and handling charges are non-refundable (if applicable).

Products specified as non-returnable or not for resale cannot be returned

Products must have been purchased directly from Image Skincare (our website or our toll-free number 1-855-791-5800). We cannot accept returns of products purchased from other retailers.

Our product return/exchange location is:

IMAGE International Manufacturing, LLC. 7130 Seacrest Blvd. Lantana, Florida, 33462

Should you decide to return a product please email our Esthetic Care Team at customercare@imageskincare.com with the following information:

A copy of your order

Order #

Full name.

Email address.

Phone number

Reason for return/exchange

Failure to include this information will delay processing and/or your return will be sent back to you.

We are unable to mail return labels to international addresses. International customers are responsible for return shipping costs.

We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. Please see our returns & exchanges policy for additional information.

SHIPPING DETAILS

Domestic US Shipping Options and Pricing

Standard US Shipping

Arrives within 5 -7 business days

(order cutoff 4pm EST)

Calculated Rate at Checkout

(orders under $99)

Standard US Shipping 

Arrives within 5 -7 business days

(order cutoff 4pm EST)

$5.00 Flat Rate

(orders over $99)

US - 3rd Day Shipping 

Arrives within 3 business days

(order cutoff 4pm EST)

Calculated Rate at Checkout

US - 2nd Day Air

Arrives within 2-3 business days

(order cutoff 4pm EST)

Calculated Rate at Checkout

US - Next Day Air

Arrives within 1-2 business days

(order cutoff 4pm EST)

Calculated Rate at Checkout

Hawaii, Alaska -

Standard US Shipping

Orders over $99.00

Flat Rate Shipping

 

Orders under $99.00

Calculated Rate at checkout

 

No, at this time we do not ship to P.O. Box or APO/FPO addresses.

Once your order has shipped, you will receive an email confirmation with tracking information.

SHOPPING ONLINE

For a complimentary skincare consultation at any time, we encourage you to take our online consultation here. For a more personalized consultation, we encourage you to speak with one of our highly trained IMAGE Skincare esthetic care representative by calling 1-855-791-5800 during call business hours.

We accept the following forms of payment:

American Express

Visa

Mastercard

Discover

PayPal

ApplePay

IMAGE Skincare is required to collect sales tax on the purchases made in the USA where applicable by state and/or local tax laws. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destination.

AUTO DELIVERY SERVICE

IMAGE Skincare Auto Delivery is the most convenient way to get beauty delivered to your door, and enjoy all the benefits of our complimentary Auto Delivery program: Complimentary Shipping. The best part? Never having to worry about running out of your favorites.

Need to make a change? It's simple to modify your delivery schedule, item quantity, delivery address or cancel at any time prior to the next shipment date by visiting the Auto Delivery section under My Account. Please allow up to 24 hours for any updates or cancellations to process.

Please don't hesitate to contact esthetic care representative with any questions about how to set up an Auto Delivery account or find the perfect skincare regimen here.

Joining Auto Delivery is easy. When choosing a product, simply select the Auto Delivery option and your desired frequency from the drop down menu. You can also select Auto Delivery when reviewing items in your shopping bag. Simply select Auto Delivery and your desired frequency in your Shopping Cart..

Once you join Auto Delivery, you will be sent an email confirmation with a link to the Auto Delivery section in your account where you can manage your future orders.

You will also receive email notifications regarding other important information related to your Auto Delivery account as well as order confirmations.

We will send your Auto Delivery orders automatically according to your preferences, and you will only be billed on the day the order is shipped. We’ll also send you an email reminder 10 days before each Auto Delivery order.

To Change Your Shipment:To change your delivery, sign in and access My Account, go to Auto Delivery under Order Information and select your desired frequency.

To Cancel Your Shipment:Please inform us 24-hours in advance of your ship date. Simply sign in and access My Account, go to Auto Delivery under Order Information and click Cancel. You will be prompted to confirm. Your Auto Delivery will be cancelled, no future orders placed and you’ll be sent an email confirming your cancellation. Please allow up to 24 hours for any modifications or cancellations to be processed.

If you meant to cancel, but forgot to do so in time, please do not open the box, but simply write Return to Sender on it. Once we receive the return in our warehouse, your account will be credited.

To review or modify your Auto Delivery account information, visit Auto Delivery located within your account.

To change your shipping address for an order, please visit the 'My Next Order' tab. Select a previous shipping address from the dropdown menu or create a new address. To change your shipping address for the entire Auto Delivery program, please visit the 'My Auto Delivery' tab to edit details.

The 'Upcoming Orders' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Auto Delivery, if the items have the same order date, shipping address, billing address, and payment information.

The 'My Auto Delivery Products' tab displays individual items and all details associated with them, including next order date, quantity, delivery frequency and shipping address.

You can view your future orders in the 'My Next Order' tab in the Auto Delivery section of your account. To see additional deliveries, click on the arrow next to the next scheduled order date below.

Auto Delivery items that have the same order date, shipping address, billing address and payment method will ship as one order.

If you’ve added additional Auto Delivery items and want them to ship in the same order, simply visit the 'My Next Order' tab in the Auto Delivery section of your account and amend to make the delivery dates match. (Also, please confirm the orders have the same shipping address, billing address and payment method.)

Absolutely! Please log into your account, find your item and choose the Add This to My Order button. When you click, you will have the option to add the item as one-time only or as an Auto Delivery. You can also find these instructions in the 'My Next Order' tab in the Auto Delivery section of your account.

All Auto Delivery subscriptions require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted.

Auto Delivery Terms:
Delivery items will ship automatically until you cancel. By placing this order, you are authorizing us to charge your card on an automatic, recurring basis for future orders at the frequency and quantity you selected. Such fees will be charged in advance, and will appear on your credit card statement as Image Skincare. You acknowledge and agree that we will not obtain any additional authorization from you for this recurring payment. The actual cost of each shipment may vary depending on the quantity and frequency chosen. For Customer Care or to cancel Auto Delivery, visit cusrtomercare@imageskincarecom or call 1-855-791-5800.

ABOUT OUR SKINCARE PRODUCTS

There are many unique things about IMAGE Skincare. The integration of a team of sophisticated chemists with the clinical experience of internationally operating physicians leads to a symbiotic relationship where novel ideas and new ingredients merge into the development of new products. The ability to conduct clinical trials under the supervision of board certified plastic surgeons in Europe gives us the advantage to integrate and utilize new ingredients earlier and more successfully.

IMAGE Skincare is known for outstanding products with results-driven effectiveness.

IMAGE Skincare is known for its outstanding training classes throughout the United States with established training centers.

We believe in clinically proven and effective ingredients.

There are several ways to choose your products. You may shop by skin concern under our “Skincare” tab online to browse products for particular concerns. If you need assistance finding the products that best meet your skincare goals and needs, we encourage you to take our Online Skin Coach which is available 24 hours a day. Based on your answers, this five-question quiz will provide you with a custom prescription for healthier, more youthful skin that will direct you towards the path to Age Later.

Additionally, for the most personalized recommendations, you can speak with a esthetic care representative by calling 1-855-791-5800 or CHAT with us online.

With our color-coded product lines you will find it extremely easy to identify products for your needs:

Silver-Ageless-for aging skin

Orange- Vital C- for Rosacea-prone, sensitive, dry-dehydrated skin

Green: OrMedic- organic ingredients for unbalanced and irritated skin, teen skin

Blue-Clear Cell-acne-prone skin

Yellow- SUN-moistuizer with moisturizing benefits

Bronze-Body Spa-body products for overall well-being

You can also mix products from different lines to customize your treatment plan. For example, you are able to use the effective silver Ageless cleanser with a more nourishing orange Vital C repair crème. You should begin using our products as instructed by your esthetician or physician, adding products to create personalized regimens down the road.

Full ingredient lists for each product can be found under the “Ingredients” tab on any individual item’s product information page.

The advantage of IMAGE Skincare is that our skincare regimens are very simple and easy to follow. Each line follows a simple 3 step procedure: cleanse, nourish, and protect. The easiest way to start with IMAGE Skincare is to follow the guidelines on our TRIAL Kits, which contain all the necessary products and easy-to-follow instructions on the back of each card.

In addition, every IMAGE Skincare product is color-coded and easily identified: silver for aging, orange for dry and dehydrated skin and so on. If you are still are uncertain about the order in which the products should be used, you can also call our customer care center or contact your aesthetician.

On each product’s information page, there is a Q&A tab that may contain the answer to your question. If you don’t see you answer, please consult one of our esthetic care representative by calling 1-855-791-5800.

One of our benefits is that clients see immediate skin improvements with the initial treatment. Since our products are so effective and consist of such concentrated amounts of active ingredients like anti-oxidants, skin-revitalizing ingredients, and protective ingredients, you will see a dramatic change almost instantly.

In order to treat pigment disorders or the signs of aging, a longer treatment plan will be necessary to achieve a good result. Your aesthetician will discuss options for you in order to achieve the maximum benefit for your skin condition.

IMAGE Skincare has not and will never test any products on animals! Newly formulated products undergo a thorough laboratory testing followed by field studies tested by humans, and all of our products consist of safe ingredients.

In addition we replaced all parabens.

    • Respect of the environment
    • No Parabens

IMAGE Skincare is dedicated to offer safe products without the use of chemical preservatives like parabens. The use of parabens as preservatives in cosmetics is controversial. There are clinical studies suggesting that parabens have potential health risks, including estrogen activity. The direct link between parabens and potential health risks like cancer, however, cannot be proven in humans so far.

IMAGE Skincare is one of the first skincare companies who started to remove parabens from its product line. All of the lines of IMAGE Skincare are paraben free.

Chemical sunblocks contain ingredients which absorb harmful UV rays. This process takes place in the actual layers of the skin. Here, the chemical sunblock reacts with the harmful rays and transforms them into a different kind of energy, mostly heat.

A physical sunblock works like a shield to reflect the actual UV rays, keeping them from penetrating the layers of the skin. Many IMAGE Skincare SUN products contain a physical block..

In order for a sunblock to be effective, it needs to offer broad spectrum UVA/UVB sun protection, like all of our SUN products. In addition to providing the best protection, many of our SUN products are also moisturizers which can be used daily even if you are not exposed to the sun.

If you are under the care of a medical doctor for a skincare prescription, cosmetics procedure or pregnancy, we recommend that you consult with your physician or obstetrician beforehand to determine what is appropriate for you. Once you have obtained the information, we would be happy to confirm which products meet those specifications.

IMAGE Skincare products are formulated with the highest quality ingredients, some having natural medicinal scents. Our commitment to formulation integrity and maximum effectiveness means that sometimes the scents cannot be masked, but should dissipate after application. If the scent of a treatment does not dissipate a few minutes after applying it and following with your moisturizer, then you may need to reduce the amount you’re using at a time so it absorbs completely.

IMAGE Skincare products have not been tested on women who are pregnant or nursing. Although IMAGE Skincare does not foresee any problem with this, it is important that you know that they have not been tested. Each ingredient has been independently tested and deemed safe for topical application. It is best to avoid Vitamin A topical application while pregnant.

And should you have any further questions related to your pregnancy on cosmetic ingredients in IMAGE Skincare or any other products, we recommend that you consult with your physician or obstetrician. She or he will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.

ABOUT OUR YANA PRODUCT

YANA™ is a revolutionary, daily beauty liquid that helps to support and strengthen skin by supporting the body’s natural collagen production from within.*

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

Visible results of improvement in fine lines and wrinkles have been noted within the first 30 days*. 
Lumiplex™, which contains a proprietary Ultra-Nutraceutical Antioxidant Complex, works on skin on a cellular level.
Highly concentrated beauty liquid allows for maximum effectiveness. YANA™ works with all skin types. Delicious citrus flavor tastes great by itself or blended with water, smoothies, teas and more. Hydrolyzed collagen peptides have a higher bioavailability, allowing ingredients to be absorbed more effectively for superior results.

*Source: (Internal Clinical Study - April 2016)
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

A bioavailable delivery system is the ease with which any nutrient can make its way into the body and begin to have an active effect. The higher the bioavailability, the more effective the nutrients are in the body.

Research has shown that the body absorbs over 98% of liquid vitamins or supplements when formulated with a bioavailable delivery system such as hydrolyzed collagen. Better absorption means better results from the inside out.

Adults 18 and older who desire more radiant skin.

YANA™ is offered in 16 fl oz (32-day supply), 0.5 fl oz 28-day single serving vials, and 0.5 fl oz 14-day single serving vials .

YANA™ should be taken daily.

YANA™ tastes great on its own or mixed with water, teas, juice or smoothies.

Unlike many collagen supplements that have a fishy taste, YANA™ has a wonderful, refreshing citrus flavor.

Visible results should be seen in the first 30 days.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

The effects of YANA™ will last for several months.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

YANA™ should be refrigerated after opening.

YANA™ is a compliment to your regular skincare regimen and will enhance the results of your daily skin care products.

YANA™ is not vegetarian or vegan friendly due to the bovine from which the collagen is derived.

After evaluating different alternatives, IMAGE decided not to use sugar in YANA™. Sucralose was chosen as an alternative due to its non-bitter taste frequently found in other sweeteners such as Stevia and Aspartame.

Collagen supplements come in many forms including bovine, porcine (pigs), fowl, and piscine (fish). After extensive research, IMAGE has chosen to formulate with collagen derived from bovine. There are several reasons for this decision:

    • Taste – there is no fishy taste with YANA™.
    • Bioavailability – the collagen used in YANA™ offers the best delivery of supplement absorption at a cellular level.
    • Higher concentration – the formulation is more effective and offers better results in a smaller dosage.
    • Results - YANA contains clinically tested ingredients with demonstrable results.*
    • *These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

The hydrolyzed collagen is manufactured in Germany.

YANA™ may be used daily and on a continual basis. The best maintenance would be to compliment with a healthy skincare regimen.

One serving of YANA™ has only 10 calories.

YANA™ is Non-GMO, Sugar-free, Gluten-free, Dairy-free and Soy-free.

YANA™ is available in 3 ways:

    • Spas and physician offices around the country.
    • You can also purchase through the Age Later™ spa using your practitioner’s specific code via www.imageskincare.com and sign up for the replenishment program. This ensures you will never run out of YANA™ with home delivery.
    • You can use the YANA™ retail locator to locate a professional in your area who carries YANA™.
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